bang12 Privacy Policy

1. Information We Collect

bang12 collects personal data from players through a number of channels — primarily through the account registration process, ongoing platform usage, payment transactions, and communications with our support team. We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy.

1.1 Information You Provide Directly

When you register a player account with bang12, you are required to provide the following categories of personal information:

• Identity data: full legal name, date of birth, gender
• Contact data: mobile phone number, email address, residential address
• Verification data: government-issued identification documents (national identity card, passport, driving licence), proof of address
• Financial data: mobile wallet account identifiers (bKash number, Nagad number, Rocket number, Upay number) used for deposits and withdrawals
• Communication data: any information you submit via support emails, complaint forms, or feedback channels

1.2 Information Collected Automatically

When you access or use the bang12 Platform, we automatically collect certain technical data about your device and session. This includes:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser or app version
• Pages visited within the Platform, session duration, and navigation paths
• Betting activity, game participation history, deposit and withdrawal records
• Login timestamps and frequency of access

1.3 Information from Third Parties

In order to fulfil our Know Your Customer (KYC) and anti-fraud obligations, bang12 may receive supplementary data about you from third-party identity verification providers. This data may include confirmation of identity, age verification results, and PEP (Politically Exposed Person) or sanctions screening results.

2. How We Use Your Data

bang12 processes personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was collected. The primary purposes for which bang12 processes player data are set out below.

2.1 Account Management & Service Delivery

The most fundamental use of your personal data is to create and manage your bang12 player account, authenticate your identity at login, process deposits and withdrawals, and deliver the core gaming and betting services you have registered to use. Without this processing, the Platform simply cannot function.

2.2 Identity Verification & Fraud Prevention

bang12 is required to verify the identity and age of all players as part of its responsible gambling and anti-fraud obligations. We use the personal and identity data you provide to confirm that you are who you say you are, that you are at least 18 years of age, and that your account activity is consistent with normal player behaviour. Anomalous patterns — such as unusual deposit volumes, multiple accounts linked to the same device, or irregular betting behaviour — may trigger additional verification procedures or account reviews.

2.3 Responsible Gambling Monitoring

To support our commitment to responsible gaming, bang12 monitors player account activity for indicators of problem gambling behaviour, including rapidly escalating bet sizes, extended continuous play sessions, and frequent deposit sequences. Where such indicators are detected, bang12 may proactively contact the player, apply cooling-off measures, or flag the account for review by our responsible gaming team. This processing is carried out in the player's genuine interest and forms part of our duty of care obligations.

2.4 Legal & Regulatory Compliance

bang12 processes and retains certain personal data in order to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, record-keeping requirements, and responses to lawful requests from law enforcement or regulatory authorities. We retain transaction records and identity verification data for the periods required by applicable law, regardless of whether your account remains active.

2.5 Customer Support

When you contact the bang12 support team via email at [email protected], the information you provide — including your account details and the content of your communication — is used to respond to your enquiry, investigate complaints, and improve our service quality. Support communications are retained for a reasonable period to enable follow-up and dispute resolution.

2.6 Marketing Communications

With your consent, bang12 may send you promotional communications about new games, seasonal offers, cricket betting markets, and platform updates via email or SMS. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] with an unsubscribe request. Withdrawal of marketing consent does not affect the processing of data for other legitimate purposes described in this section.

3. Data Sharing & Third Parties

bang12 does not sell, rent, trade, or otherwise disclose your personal data to unaffiliated third parties for their own commercial purposes. We share player data only in the specific, controlled circumstances described below.

3.1 Service Providers & Data Processors

bang12 engages a limited number of carefully vetted third-party service providers who process personal data on our behalf, strictly under our instruction and in accordance with data processing agreements. These include:

• Identity verification providers — for KYC document validation and age verification
• Payment processing partners — including bKash, Nagad, Rocket, and Upay, who process transaction data to facilitate deposits and withdrawals
• Game software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive anonymised session data for game delivery and RNG certification purposes
• IT infrastructure and hosting providers — who provide secure server infrastructure and database management services
• Anti-fraud and compliance technology providers — for real-time fraud detection and AML screening

3.2 Legal Disclosures

bang12 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where we are legally required or compelled to do so, or where disclosure is necessary to protect the safety of players or to investigate fraud or criminal activity. Any such disclosure will be limited to the minimum data necessary to fulfil the specific legal obligation.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bang12's business assets, player personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, bang12 will notify affected players in advance and ensure that the receiving entity provides equivalent privacy protections.

4. Cookies & Tracking Technologies

bang12 uses cookies and similar tracking technologies on the Platform to enhance the user experience, maintain session integrity, and gather analytical data that helps us improve our services. This section explains what cookies are, which types bang12 uses, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website or use a web application. They are widely used to make websites function correctly, to remember user preferences, and to provide analytical data to site operators. Cookies do not typically contain personally identifiable information in isolation, but when combined with other data they may enable identification of individual users.

4.2 Types of Cookies Used by bang12

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: These collect anonymised data about how players use the Platform — which games are most popular, how long sessions last, and where navigation issues occur. This data is used to improve the Platform experience.
• Functional Cookies: These remember your preferences — such as language settings and display options — so you do not need to reset them on every visit.
• Marketing Cookies: With your consent, these may be used to deliver relevant promotional content about bang12 offers, cricket betting markets, and seasonal promotions. Marketing cookies are only placed with your explicit consent.

4.3 Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings or device privacy controls. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the bang12 Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Security & Storage

bang12 implements comprehensive technical and organisational security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. The security of player data is treated as a core operational responsibility, not an afterthought.

5.1 Technical Security Measures

• All data in transit is encrypted using TLS 1.2 or higher (SSL encryption), visible via the HTTPS protocol on all bang12 Platform pages
• Sensitive data at rest — including KYC documents and financial records — is stored using AES-256 encryption
• Player passwords are stored as salted cryptographic hashes; bang12 staff cannot access plaintext passwords under any circumstances
• Access to personal data is restricted to authorised personnel on a strict need-to-know basis using role-based access controls
• Systems are monitored continuously for unauthorised access attempts, anomalous activity, and security incidents
• Regular security assessments and penetration testing are conducted to identify and remediate vulnerabilities

5.2 Data Storage Location

Player data is stored on secure servers. bang12 takes reasonable steps to ensure that any third-party data processors who store player data on our behalf maintain security standards equivalent to those described in this section.

5.3 Data Breach Response

In the event of a confirmed data breach that is likely to result in a risk to the rights and freedoms of players, bang12 will notify affected players without undue delay. Notification will be provided via the email address registered to the affected account and will include a description of the nature of the breach, the categories of data affected, and the steps bang12 is taking in response.

6. Your Privacy Rights

As a bang12 player, you have meaningful rights over your personal data. bang12 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, contact our support team at [email protected] with a clear description of your request. bang12 will acknowledge all data rights requests within 5 business days and will aim to fulfil them within 30 days, subject to identity verification.

• Right of Access: You have the right to request a copy of the personal data bang12 holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request (SAR).
• Right to Rectification: If any personal data bang12 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Players may update certain account details directly within their account settings.
• Right to Erasure: Subject to bang12's legal retention obligations (see Section 7), you have the right to request the deletion of your personal data. This right applies most clearly when data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies.
• Right to Restrict Processing: In certain circumstances, you have the right to request that bang12 restricts the processing of your personal data — for example, while the accuracy of data is being contested, or where you have objected to processing pending verification of whether legitimate grounds override your objection.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on bang12's legitimate interests, in which case bang12 will review whether those interests are overridden by your rights.

7. Data Retention

bang12 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention periods below reflect the balance between operational needs and the principle of data minimisation.

When personal data is no longer required for any of the purposes described in this Privacy Policy and its retention period has expired, bang12 will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data (from which individual identities cannot be reconstructed) may be retained indefinitely for statistical and analytical purposes.

8. Changes to This Policy

bang12 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending a notification to the email address associated with your bang12 account.

The "Last updated" date at the top of this document will always reflect the date of the most recent revision. We encourage players to review this Privacy Policy periodically to stay informed about how bang12 is protecting their data. Continued use of the Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, about the data bang12 holds about you, or about how to exercise your privacy rights, please contact our support team directly. All privacy-related enquiries are handled by staff trained in data protection procedures, and we are committed to providing clear, helpful responses within the timelines set out in Section 6.

Contact for privacy enquiries: [email protected] — Response within 4 hours, Bangladesh Standard Time (UTC+6), 24 hours a day, 7 days a week.